Cotech Industries – Return & Refund Policy
(Compliant with the South African Consumer Protection Act, 2008)
Effective Date: 01 / 06 / 2025
1. Scope of Policy
This policy applies to all purchases made through our online store at https://cotechsa.co.za. By purchasing from us, you agree to the terms below.
2. Custom & Made-to-Order Goods
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In line with the Consumer Protection Act (Section 20(3)(a)), goods that are custom-made, cut, or manufactured to your specifications cannot be returned or refunded unless they are defective.
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Customers must confirm all sizes, finishes, colours, and other specifications before placing custom orders.
3. Cooling-Off Period (Online Purchases Only)
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In terms of Section 44 of the Electronic Communications and Transactions Act, consumers have the right to cancel an online transaction within 7 days of receipt, except where goods are custom-made.
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If you exercise this right, you may be liable for the cost of returning the goods. Goods must be unused and in their original packaging.
4. Standard Goods (Non-Custom)
For all other goods, the following applies:
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Returns are accepted within 30 calendar days of delivery only if the goods are unused, undamaged, and in original packaging.
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Returns will not be accepted if:
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Goods show signs of installation, alteration, or use.
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Goods have been stored in unprotected areas (exposed to moisture, sun, dust, or weather damage).
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Goods are damaged due to negligence, misuse, or improper handling.
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5. Risk & Responsibility
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Risk transfers to the purchaser once delivery has been made.
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We are not responsible for damage arising from poor site storage, water exposure, weather conditions, or third-party handling.
6. Defective Goods
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If goods are defective within 30 Days of delivery, you may request a repair, replacement, or refund, as provided under Section 56 of the CPA.
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Proof of purchase and photographic evidence must be provided within 7 days of discovering the defect.
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Where goods can reasonably be repaired, Cotech reserves the right to repair before replacing or refunding.
7. Refunds
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Refunds will only be issued once returned goods are inspected and approved.
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Refunds will be made using the original payment method (PayFast, PayFlex, or EFT), subject to their terms and processing periods.
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Transaction fees charged by PayFast, PayFlex, or banks may be deducted from the refund where applicable.
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Refunds may take up to 14 business days after approval.
8. Returns Process
To request a return:
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Contact us at return@cotechsa.co.za or 015 297 3525 with your order number and reason for return.
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Wait for written confirmation and return instructions.
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Ensure goods are securely packaged in original packaging.
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Transport/return costs are the customer’s responsibility unless goods are defective or incorrectly supplied.
9. Non-Returnable Items
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Custom-made goods.
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Goods damaged due to improper storage or installation.
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Goods returned after 30 days from delivery.
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Clearance or sale items.
10. Amendments
Cotech Industries reserves the right to update or amend this policy at any time. Updates will be posted on our website with a new effective date.
Contact Us
For all queries regarding this policy:
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Email: return@cotechsa.co.za
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Phone: 015 297 3525
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Address:
12 Doloriet Street,
Ladine,
Polokwane,
0699