Cotech Industries – Privacy Center

Effective Date: 01 / 06 / 2025

At Cotech Industries (Pty) Ltd (“Cotech”, “we”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Center explains how we collect, use, and protect your information when you use our website https://cotechsa.co.za, and sets out the boundaries of what we will and will not be responsible for.

1. What Information We Collect

When you interact with our website, we may collect the following:

Personal details you provide when placing an order (name, contact number, email, address).
Transaction details (order history, payment reference numbers).
Technical data (browser type, IP address, cookies, device information).

We only collect the minimum information required to process your order, ensure delivery, and improve your online experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide order confirmations, invoices, and delivery updates.
Communicate with you regarding queries or after-sales support.
Improve our website, services, and customer experience.
Meet legal and regulatory obligations under South African law.

We do not sell, trade, or rent your personal information to third parties.

3. Payment Information

All payments are handled through PayFast and PayFlex.
We never store or access your card or bank details.
Payment gateways are fully PCI-DSS compliant and provide secure, encrypted transactions.

4. Cookies & Tracking

Our website uses cookies to:

Maintain your shopping cart session.
Provide analytics on site usage (Google Analytics or similar).
Improve site performance.

You can disable cookies in your browser, but some site features may not function correctly.

5. Data Security

We take reasonable technical and organisational measures to protect your data against loss, theft, or misuse.
However, no website or electronic storage system is 100% secure. By using our site, you accept the inherent risks of online communication.

6. Protecting Cotech Against Abuse (“Online Nonsense”)

To keep our business and customers safe:

Fraudulent orders, chargebacks, or abuse of promotions will result in immediate cancellation and possible reporting to authorities.
Spam, offensive communication, or harassment through our contact forms or email channels will not be tolerated.
Automated data scraping, bots, or unauthorised system access attempts are prohibited and may result in legal action.
Claims for refunds, returns, or warranties must follow our published Return & Refund Policy — any attempt to bypass these terms will be rejected.

7. Sharing of Information

We only share your personal data with:

Courier companies (Bob-Go and their courier partners) for delivery purposes.
Payment gateways (PayFast, PayFlex) to process secure transactions.
Regulatory authorities if legally required.

We do not share your data with unrelated third parties.

8. Your Rights Under South African Law

In line with the Protection of Personal Information Act (POPIA), you have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccurate details.
Request deletion of your information where applicable.
Opt out of marketing communication at any time.

Requests can be made in writing to [insert email].

9. Third-Party Links

Our website may contain links to third-party websites (e.g., suppliers, partners). We are not responsible for the privacy practices or content of those sites.

10. Updates to This Privacy Center

We may update this Privacy Center from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Center or how your information is handled, please contact us at:

Email: info@cotechsa.co.za
Phone: 015 297 3525
Address: 12 Doloriet Street, Ladine, Polokwane, 0699

Privacy Centre