Cotech Industries – Delivery & Collection Policy

Effective Date: 01 / 06 / 2025

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1. Delivery Methods

1.1 Courier Delivery (Online Purchases)

• All online purchases are shipped through Bob-Go, which partners with multiple reliable courier services.

• Courier allocation is automatic and based on your delivery address, package size, and best available rate.

• Tracking details will be sent to you once your order has been dispatched.

1.2 Local Delivery (Polokwane & Surrounds)

• Cotech Industries may, at our discretion, arrange local delivery directly from our stores in Ladine or Magna Via for addresses in Polokwane and surrounding areas.

• Local delivery scheduling is subject to availability and will be confirmed with you after order placement.

• Standard lead times apply; same-day delivery is not available.

1.3 Store Collection

• Orders may be collected in person from the following stores:

  • Main Branch, Polokwane
    12 Doloriet Street, Ladine Polokwane

  • Showroom, Polokwane
    Unit 4B, Veldspaat T

• You will be notified once your order is ready for collection. Please do not arrive before receiving confirmation, as your order may not yet be prepared.

• Proof of purchase (order confirmation or ID) is required for all collections.

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2. Delivery Fees

• Courier and delivery fees are automatically calculated at checkout based on package size, weight, and delivery location.

• Fees are non-refundable once goods have been dispatched, except in cases of error on our part.

• For local deliveries arranged directly by Cotech, delivery costs will be confirmed prior to scheduling.

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3. Lead Times

• Standard processing time before dispatch is 1–3 business days, depending on stock availability and order volume.

• Courier delivery times vary by location and will be estimated at checkout.

• No same-day delivery is offered, whether via courier or local store delivery.

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4. Delivery Responsibility

• Risk and responsibility for goods transfer to the customer once delivery or collection is completed.

• It is the customer’s responsibility to provide correct delivery details and to ensure someone is available to receive the goods at the chosen address.

• Failed delivery attempts (due to incorrect address or unavailable recipient) may result in re-delivery charges.

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5. Collection Timeframe

• Orders must be collected within 7 business days of notification.

• Orders not collected within this timeframe may, at Cotech’s discretion, be returned to stock. Refunds or re-delivery may incur additional charges.

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6. Exceptions

• Remote or outlying areas may carry extended delivery times or additional courier surcharges.

• Large or bulky items may require special delivery arrangements, which will be confirmed directly with the customer.

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7. Contact Us

For all delivery or collection queries, please contact:

• Email: info@cotechsa.co.za

• Phone: 015 297 3525

• Branches:

  • Main Branch, Ladine, Polokwane
    12 Doloriet St, Polokwane Ext 17, Polokwane, 0699

  • Showroom, Magna Via, Polokwane
    Unit 4, 7B Veldspaat St, Magna Via, Polokwane, 0699